Refund and Returns Policy
At Mille.my, we value your satisfaction and strive to provide you with high-quality products and service. If you are not entirely satisfied with your purchase, we’re here to help.
1. Return Eligibility
You may return an item within 7 days of receiving your order if:
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The item is damaged or defective upon arrival.
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You received the wrong item or size.
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The item does not match the description on our website.
To be eligible for a return, your item must:
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Be unused and in the same condition that you received it.
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Be in the original packaging with tags attached.
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Include the receipt or proof of purchase.
Note: Sale or clearance items are non-returnable and non-refundable unless faulty.
2. How to Initiate a Return
Please email us at milleworkmy@gmail.com with the following details:
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Order number
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Full name
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Reason for return (with clear photos if item is damaged or incorrect)
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Contact information
Once approved, we will provide the return shipping address and instructions.
3. Refund Process
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After we receive and inspect the returned item, we will notify you of the status of your refund.
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If approved, your refund will be processed within 7–14 business days, and a credit will automatically be applied to your original method of payment.
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Shipping costs are non-refundable unless the return is due to our error (wrong or defective item).
4. Exchanges
We only replace items if they are defective, damaged, or the wrong item. If you need to exchange it for the same item, email us at milleworkmy@gmail.com.
5. Shipping for Returns
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You will be responsible for paying your own shipping costs for returning your item unless it is due to our error.
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We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost or damaged returns during shipping.
6. Contact Us
If you have any questions about our Refund and Return Policy, contact us at:
📧 Email: milleworkmy@gmail.com
